Example10 Example11 MCH LSE Refuge City ATH Refugee Info 003
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People Example10

Get to know the newcomers, activists and volunteers we met in Athens, Berlin and London, as they share their personal experiences of refuge, welcome and the digital city.


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Michael, Mobile Info Team
Monastiraki, Athens, November 2018

I arrived in Greece in March 2016, when the borders were shutting and restricting refugee mobility towards Northern Europe. Misinformation was rampant and rumours were going around about borders opening when they weren’t. Three information initiatives emerged at the Idomeni informal camp, eventually merging as Mobile Info Team.

I’m the only member of the team who has been with Mobile Info from the beginning. I find myself at a personal crossroad, hoping to have a more stable structure for Mobile Info and securing funding. At the moment, we are supported by a team of volunteers who come to Greece for up to six months. We hope that we will also be able in the future to hire and employ people.


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We offer advice on asylum applications, and the process of registration and pre-registration, largely digitally. Most of our communication happens on Facebook — we have nearly 50,000 followers. We’ve also created info materials for asylum seekers and refugees about for example family reunification, the asylum interview or assistance for LGBTQI+ asylum applicants. Working digitally allows us to maximise impact with very limited resources.

(digital lives)

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The legal process is dire and there is no political will for real change. All refugees arriving by land, for example, have to pre-register on Skype. Sometimes it can take months, even more than a year, just to get an initial Skype appointment and so many people don’t have access to a reliable internet. And there are many fake Skype accounts running scams. Many are in Urdu and they present themselves as official sites for pre-registration, and then use the documentation of newcomers to falsely apply for asylum.

(communication rights, Athens)

Update June 2020 — In the meantime, the problem with the Urdu fake Skype accounts has improved. After a long time of advocating for change, the Greek Asylum Service finally agreed to make the Skype account for Urdu speakers easier and more accessible. Still, many challenges remain as applying for asylum on the mainland is still difficult. There are not enough housing and reception places for asylum seekers, and refugees have to leave the State-provided camp or housing only 30 days after being granted status. Most have no other option than becoming homeless living on the streets. So the need for information and assistance is still very high for asylum seekers in Greece.

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