Example10 Example11 MCH LSE Refuge City ATH Refugee Info 003
Example13 Example14 Example15
Example16 Example17 Example18

Themes Example18

A collection of twelve stories highlighting the key emerging themes of the research from the experiences of both those that are 'new' to Europe and those that 'welcome' them.

Amidst all the risks and challenges of (forced) migration, moments of hospitality can make a decisive difference for newcomers who have to negotiate not just the logistics of arrival but equally the social and emotional process of building a new home in a foreign place. Hospitality can show in major acts, and minor gestures can manifest in political action or in a friendly exchange, as a helping hand or a smiling face.

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In Athens, Berlin and London, various local organisations and transnational initiatives have tried to make the cities more hospitable for newcomers, aiming to provide practical help and emotional support whenever needed. Almost all newcomers remembered meaningful moments and interactions that created a more welcoming environment for them.

MCH LSE Refuge City ATH Arsis Shelter 065

Last week, we had our 100th family stay with us since we opened seven years ago. It might not seem like a big number, but it’s not a small one for an accommodation centre with only 12 rooms. Estia Prosfygon was established in 2011 to host asylum seekers, particularly single-parent families and mothers with babies, and it became a model for the Ministry as they opened other hostels during the crisis. We treat our residents as people that have a past, present and future, rather than as victims. No matter how vulnerable a family is, we try to see them within a context and create an everyday life for them. They may need a whole month just to sit back and clear their head, especially if they come from camps or temporary detention centres.

(Yiannis, Athens)

MCH LSE Digital Cityof Refuge Julia Refugio 05 Marcia Chandra

Integration works through language. I used to speak a lot of English when I joined the house, but someone told me a statistic that the better German you speak, the better your integration into society. Now I always start in German and then sometimes, if needed, I translate into English. The second issue is security. The more people are traumatised the less they can integrate. You have to really take that into account.

(Julia, Berlin)

MCH LSE Refuge City LDN Reza Miki 016

I was so surprised that anybody would just give a stranger a room in their house. I’m glad the children were small otherwise it may have been tricky for them. It’s not easy to have a stranger around. And it was tricky for me because they were letting me stay for free, so I felt uncomfortable*. They are Jewish actually, but Iranians don’t have any problems with Jewish people — that’s only the talk of the government. I stayed there for over one year until I could afford to get my own place. I got very lucky with Miki’s family. If it wasn't for them, I wouldn’t have been able to save any money or send money to my family, or to my brother in Athens. And I wouldn’t have been able to do the security guard training. But it was time to free up the room for somebody else, and also to move forward with my life, to be independent.

* ‘The word he uses is very Iranian — it's somewhere between shyness and being embarrassed’, explains Catherine

(Reza & Catherine, London)

MCH LSE Refuge City BER Newcomer04 013 Marcia Chandra
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When we arrived in Berlin, there were so many refugees here. My brother’s friend introduced us to Sven who was running Refugio. Without papers we couldn’t start learning the language, we wouldn’t be able to work and no one would just take you in, not even people who opened their homes to refugees. But Sven gave us a room for free for eight months until our papers were finalised and would regularly ask us if we needed money, too. I will never forget that.

I wanted to do something to help Refugio so I created a garden on the roof. It was my way of returning the favour. I did good work and Sven was so surprised. It was really nice, because in theory, we were the ones who needed to say ‘thank you,’ but it became him saying thank you to us, too! It reversed things from being just one way.

(Abohanna, Berlin)


Most of the civil society workers and activists we met deplored that their efforts would increasingly be constrained due to changing politics and the limited public resources available to them. More and more work on the ground has to be done by volunteers. This often comes with its own challenges in terms of the stability of services as well as of individual well-being and fatigue. Often, newcomers themselves become volunteers, showing support and hospitality to fellow refugees who need to settle into a new city.

MCH LSE Refuge City BER Newcomer04 168 Marcia Chandra

I love how big volunteering is here. It wasn’t just because I am a refugee and I didn’t have papers that I volunteered in the café. It isn’t a case of exploitation. Germans volunteer much, much more than we do. They volunteer alongside their job as a part of their life and work for free for an organization like Refugio. Thank heavens for all this. I was able to create a community with these people. And it helped improve my command of the language. Interacting with different people is so important.

(Abohanna, Berlin)

MCH LSE Refuge City ATH Echo Library 041

The founders, Laura and Ester, drove this van to Athens from London but they aren’t based in Greece anymore. Varvara and I do the day-to-day management and coordination. There is definitely the sense of an international presence in Athens, of international volunteers that are not connected to the city. I think it can be damaging to come here for a short time, to do work and then leave. For those that can't leave, it’s a reminder of just that. For Greeks, there is a feeling that people come here and only see the refugee crisis, that they don’t see the Greek crisis, engage with or show respect to Greeks.

(Megan & Varvara, Athens)

MCH LSE Refuge City ATH Refugee Info 003

I arrived in Greece in March 2016, when the borders were shutting and restricting refugee mobility towards Northern Europe. Misinformation was rampant and rumours were going around about borders opening when they weren’t. Three information initiatives emerged at the Idomeni informal camp, eventually merging as Mobile Info Team. I’m the only member of the team who has been with Mobile Info from the beginning. I find myself at a personal crossroad, hoping to have a more stable structure for Mobile Info and securing funding. At the moment, we are supported by a team of volunteers who come to Greece for up to six months. We hope that we will also be able in the future to hire and employ people.

(Michael, Athens)


Lived hospitality, however, is not only threatened by scarce resources but can also come with its own conditions and, as such, is often contingent and exhaustible. Most notably, many refugees told us how their experiences of hospitality seemed to depend on how local people would judge and what they would expect of them. It is in such instances that hospitality not only becomes conditional but hierarchical. Many newcomers, however, not only saw through but actively resisted such pressures of having to fit in and to be grateful all the time, reenvisioning and creating a different, more equal form of hospitality.

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The social worker assigned to us by the council reacted really horribly after the problems with Owais. She made it all my fault, talking about the lack of boundaries and discipline in the house. She was really mean. She put up a daily schedule on the wall stating what time we should wake up in the mornings, when we should shower, for how long. Television only for one hour, and only 15 minutes for breakfast! She made us sign the schedule — not just me, all of us. We tore it up after she left.

(Leila, London)

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We talk about human rights in the UK, and how they supported us and settled us here. We are very grateful for that. But there are other things one needs to remember. Part of the reason they brought us here is for their economy, they need workers, that is why we are also here. And you need to also remember the UK’s foreign policy to understand the circumstances that made us leave Iraq.

(Ra'ed's family, London)

MCH LSE Digital Cityof Refuge Anas Hamdi Eidbi Eid 30 Marcia Chandra

Some Germans welcome refugees as they are, with their language, their culture, religion and music. Another part of German society accepts refugees on the basis that they will ‘become like me.’ These people think, ‘they need to speak like me, eat like me, listen to the same music I listen to.’ They probably also think, ‘he should look like me too.’ Maybe they want us to dye our hair blonde!

(Anas & Muhamad, Berlin)

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I had the choice of living in an apartment but I’d have to share it with 5 or 6 people. Here, I live with only 2 people and one is my nephew. Living in the camp has also helped me create networks with people, with organizations. But it can sometimes be annoying. Many times, I’ve been sitting with my neighbours in front of our containers having tea and chatting, and you see people from organizations walking around, looking at us. Even though most of the volunteers here are really supportive, there are some that come and spend a day here just to take photos and say they’re doing something for refugees. We are not creatures in a zoo, come on! Last week François Hollande, the former President of France, was in the camp. A few weeks before that the Irish president was here and the newspaper took a photo of him speaking with me. So just so you know, I know presidents!

(Muhammad, Athens)

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I think it’s important to be committed to a vision of kindness in the world. When people help other people, they shouldn’t do it because they think they are better than the people they are helping. They should help because they believe in a world where there is kindness. When I sit down with Megan to play board games, my problems are far away. I’m not good at chess but it’s my favourite because it’s based on intellect, not luck or chance. But when the volunteers from Mobile Library suggest other games, I go with it anyway, for their sake, you know. It’s the way life should be. I give a little, you give a little, everyone gives a little. That’s how we can all live together. This life is short and how we treat each other is everything.

(Ahmed, Athens)

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